Groupola getting major hate: was it worth harvesting the email list? what are the consequences for the brand now?
I guess this is a little bit more social-media and law -related and a little-bit less shopping-related
A certain 'Mob deal' company seems to have gotten themselves into a PR tiff after advertising, a week before hand, that they had to offer site signees £99 for the new iPhone 4 from the original retail price of £499+. People sign up and wait for a link to go live at 9:30 AM July 2nd to grab the amazing bargain
In my experience, what sounds too good to be true, often is. The said Mob deal company claimed to have 200 handsets at the stated price, of course when 5million people logged on at 9:30 AM, the server inevitably and predictably, crashed. Here's what some people had to say about the deal:
PennyGolightly: Disgruntled shoppers are now finding that they can't unsubscribe from
Dean_Malik: After getting through to the buying page, I entered my details and was unable to purchase. Thanks Groupola, for wasting my morning
Remotepart:If "the deal will continue until stocks run out", how comes your link takes me to a deal for a photo session?? Huh??
Gaspodesm8 “Everybody knows it was a CON. Watch your followers DWINDLE. CHEATS.”
And here is their response
Groupola is currently experiencing a number of website issues which means that it appears down to a high number of users. This is because of the sheer volume of people that are trying to access the website to take advantage of the iPhone4 deal. Between 9 and 9.30am this morning more than 5 million people have attempted to log on to the site, far more than was anticipated. We can confirm that a number of people have already bought iPhones for £99. We are working hard to get the site back to its optimum and the iPhone4 deal will continue to run until stocks run out.
I shouldn't even be complaining, since I wasn't going to wake up early anyway. Speaking from a legal point of view; this isn't strictly out of line, as there is a wide margin for advertising in general. Of course this wouldn't fall into the categories of Pyramid or Ponzi Scheme as no money exchanged hands prior to the transaction, and therefore, no "value in exchange for consideration".
I do however, think the response from disgruntled customers-to-be speaks for itself.
But what have you now? Maybe a million signups and 5 million hits? So what of those who now vow to unsubscribe and never to use the site again? I understand that an emailing list, in marketing terms may be worth its weight in gold, but now? Was the mailing list really worth it? Was this the sort of publicity they wanted to bestow upon themselves?
At first I did not hear them mention a particular number of handsets for sale, in which case, would almost definitely absolve them of any liability if they were to have just the one handset for offer at £99. Now that they claimed to have had 200 handsets ideally, he said mob deal company should attempt to show the apparently lucky 200 purchasers of the iPhone 4 and offer some major deal in good will. We'll just have to wait and see how talented their PR team are
I do not intend to accuse, slander or defame anyone in this post, they are my personal thoughts and do not represent those of my employers